How to Request a DEWA Refund in Dubai
Separate a security-deposit refund from another credit balance, settle the final account and choose the correct IBAN, account-transfer or cheque route.
A DEWA refund in Dubai can involve the remaining security deposit after move-out, an excess payment or another credit balance. The right route depends on why the credit exists, whether the DEWA account is closed, whether other related accounts have balances, and the refund method selected.
Start with the final bill and type of credit
After move-out, check that the final bill and any outstanding amount have been settled. DEWA says its Move Out and Clearance Certificate processes now bundle eligible security-deposit refunds: after settlement, DEWA sends the clearance certificate and processes the refund using the channel selected during move-out.
You still use the separate Request for Refund service for a non-security-deposit credit or when “Apply Refund Later” was chosen during move-out. Do not assume every positive balance is immediately withdrawable; an advance or overpayment on an active account may automatically offset a future invoice.
Choose the refund method
IBAN refund
DEWA lists IBAN refunds as free. Use an accurate IBAN and beneficiary evidence that matches the account holder. If a different cardholder funded the excess payment, DEWA lists a no-objection certificate and copy of that cardholder’s Emirates ID among the evidence that may be needed.
Transfer to another DEWA account
A refund can be transferred to another active account under the same business partner. This is useful when the customer is keeping another DEWA account and does not want a bank or cheque payment. Confirm the destination contract account carefully.
Cheque
DEWA lists cheque refunds at AED 20 plus VAT. Its current service information says cheques are for amounts above AED 200,000 through the listed IVR conditions. Check the live options presented for the account before relying on this route.
Published service times
DEWA lists the following indicative times:
- Eight minutes for an IBAN security-deposit refund up to AED 4,000 when all related accounts have no outstanding balance.
- Three working days for IBAN refunds above AED 4,000 or where related accounts have an outstanding balance.
- Three working days for transfer to another active account under the same business partner.
- Six working days for a cheque refund.
These are published service targets, not a guarantee that a bank will display the money immediately. A name mismatch, unsettled account or request for further evidence can extend the process.
How to submit the request
- Check the account. Confirm final-bill status, refundable amount, business-partner details and registered contact information.
- Use an official channel. DEWA lists its website and smart app around the clock, DubaiNow for individuals, and its customer-care IVR at 04 601 9999 for supported methods.
- Select the related account. In DubaiNow, sign in with UAE Pass, open Housing, choose Request for Refund and select the correct account.
- Settle any outstanding amount. Pay before expecting the refundable balance to be released.
- Choose the refund method. Enter the IBAN, eligible destination account or other offered option accurately.
- Verify contacts and submit. Save the on-screen reference and confirmation.
- Reconcile the result. Check the receiving account and keep the final bill, clearance certificate and refund record together.
Extra evidence and business accounts
For excess-payment cases, DEWA may require a bank statement showing the payment. For companies requesting a credit-balance refund other than a security deposit, DEWA says a signed and stamped request on company letterhead is required. Do not edit bank proof to force a name match; resolve the mismatch through the official request.
Related guides explain the DEWA move-out and final bill, move-in activation, Move-to transfer process and DEWA slab tariff.
Use only DEWA, DubaiNow or another channel listed by DEWA. Never share an OTP or online-banking password with a refund agent.
Official source and review note
Dubai Daily Guide reviewed this article on 27 October 2026 against DEWA’s Request for Refund service ↗, Move Out service ↗ and billing guidance ↗. Confirm the live options and amount for your account.