DEWA Move-to: Transfer Service to a New Home

Moving between Dubai premises? DEWA Move-to combines the old-account disconnection and new-account activation while transferring the eligible balance and security deposit.

Utilities & moving · Reviewed 25 October 2026 · Dubai Daily Guide editorial team

Quick answer: use Move-to when you already have a DEWA account and are transferring electricity and water from one Dubai premise to another. DEWA says you do not need to submit separate Move-out and Move-in requests; the Move-to service transfers the security deposit and balance from the old account to the new one.

Move-to is different from Move-in and Move-out

Choose Move-to when the same customer is relocating between Dubai premises. Use Move-in when activating a new premise without transferring an existing account, and Move-out when closing service without a linked new-premise transfer. Selecting the wrong service can create overlapping dates or a separate refund and deposit process.

Information and records to prepare

DEWA’s live service lists the following, depending on the applicant and premise:

the contract account number for the old premise;
the requested Move-out date;
the new premise number;
a valid Ejari number for the new tenancy;
a valid tenancy contract for a free-zone customer;
a trade licence for applicable non-DET business customers;
a title deed for an owner; and
passport image or Emirates ID number for the stated GCC-national or investor categories.

Set the dates after agreeing the physical handover with the landlord or property manager. A tenancy start date, key handover and actual move date are not always the same.

How to submit DEWA Move-to

Open the official DEWA Move-to service ↗.
Sign in with UAE Pass or your DEWA username and password.
Select the old account and the intended disconnection date.
Enter the new premise and Ejari or ownership details.
Review the terms, dates, security-deposit calculation and any outstanding dues.
Select calculate, check the result and submit.
Save the notification number sent by SMS or email for tracking.

DEWA also lists its smart app and DubaiNow for individuals. Its IVR route at 04 601 9999 has narrower conditions: an Ejari must be available, the old account must have no outstanding amount, the premise type must remain the same, and no security-deposit change can be required.

Outstanding dues and the security deposit

DEWA requires outstanding dues on the existing premise to be settled before Move-to. The security deposit is transferred, but a difference must be paid when the new premise requires a higher amount.

The current residential deposit amounts shown by DEWA are AED 2,000 for a flat and AED 4,000 for a villa. For non-residential premises, the deposit is calculated from consumption. Do not assume “deposit transfer” means no payment will be due: a flat-to-villa move commonly creates a difference, and other account balances or service charges may still appear.

Current service charges

DEWA’s Move-to page lists separate deactivation and activation items. For small meters it currently shows AED 112.50 for deactivation plus AED 10 Knowledge and AED 10 Innovation fees. For activation it shows AED 112.50 for small meters, AED 10 registration, AED 10 Knowledge and AED 10 Innovation fees. Large-meter charges differ. Review the calculated total in the official service because premise type, meter type, deposit difference and concessions can change the amount payable.

Timing and proof of completion

For the new premise, DEWA publishes activation within 15 working hours after the required security deposit is paid or transferred. For the old premise, deactivation is within 24 working hours of the selected date and time, and the final bill is sent to the registered email and mobile number within 24 working hours after disconnection. DEWA states the working-hours window for these targets is Monday to Saturday, 7:00am–8:00pm.

Verify both sides of the move: confirm the new supply is active, the old premise is disconnected on the intended date, the final bill reflects the correct meter/account and the new account shows the transferred deposit. Keep the application number, final bill and opening record.

Do not approve an unexpected UAE Pass or banking request. Open DEWA yourself, verify the old and new premise numbers, and pay only through the official checkout.

Official sources and review note

Checked on 25 October 2026 against DEWA’s Move-to service ↗ and official application tutorial ↗. Confirm the calculated charges and dates before submitting.