Lost Emirates ID Replacement: ICP Steps and Fees

Report the loss promptly, apply through an approved ICP channel and keep the request number until the replacement card is delivered or collected.

Visas & identity · Reviewed 24 October 2026 · Dubai Daily Guide editorial team

Quick answer: use ICP’s “Issue Replacement for lost / damaged ID Card” service. ICP says the replacement keeps the original card’s remaining validity. The published replacement fee is AED 300; the ICP page also lists a AED 100 smart-service fee. Urgent service, available only through an Authority service centre, carries a published AED 150 urgent fee.

First protect the missing card

ICP’s cardholder duties say a lost ID should be reported to an Emirates ID service point within seven days. If you believe it was stolen or misused, preserve the circumstances and follow any police or account-provider reporting needed for that incident. Do not post a photograph or full ID number publicly in a lost-and-found message.

Secure any account that may have depended on the card, especially if the wallet or phone holding it was also lost. Never approve an unexpected UAE Pass request or share an OTP with someone claiming they found the card.

Apply through an approved ICP channel

ICP lists its Smart Services website, smart app and Customer Happiness Centres as service channels. The digital process is:

submit the application through an approved channel;
review the application data and update it if required;
attach documents not available through institutional linkage;
pay the prescribed fees;
complete any further procedure requested; and
receive the standard replacement through the authorised courier, or collect an urgent replacement from the Authority centre.

The service requires UAE Pass login. Use the official ICP replacement service ↗, not a link sent by an unsolicited caller.

Documents and identity checks

The ICP service page lists a personal photograph and passport, with proof of UAE residence shown for the applicable category. The page instructs applicants to select their category for the relevant requirements. It also says the photograph must meet ICAO standards and that applicants who have completed age 15 must complete fingerprint and signature procedures through an ICP service centre.

A head of family, legally authorised representative, guardian, or an applicant who has reached legal age may submit in the circumstances described by ICP. Check the live category rather than assuming the same document set applies to every citizen, GCC national or resident.

Current published fees

AED 300: replacement ID card fee for a lost or damaged card;
AED 100: smart-service fee;
AED 150: urgent-service fee, available only at an Authority service centre; and
AED 150: replacement with data update at an Authority service centre, where applicable.

Those are the items displayed by ICP when this guide was reviewed. Your checkout can depend on the selected route and case, so read the final official breakdown before paying and keep the receipt. Do not combine every listed fee automatically if the service does not apply it to your case.

Standard versus urgent service

ICP publishes a five-day service completion duration for this service. That is an official service duration, not a guarantee of when a courier will reach every address or when a returned application will be resolved. For urgent processing, ICP says the applicant must visit an Authority service centre and start the procedure through a service officer; urgent cards are collected from the centre.

The new card has the same validity as the missing or damaged one. Replacement does not create a new full validity period. If the original card is near expiry, check whether another service is appropriate before paying.

Track the application and respond to returns

Save the request number. ICP’s FAQ says an application can be tracked in “My Applications / My Requests,” through Smart Services using the application number, or through the call centre. ICP lists 600 522222 inside the UAE.

ICP warns that an application may be cancelled when required procedures or requested amendments are not completed within the specified period. If the application is returned, read the reason carefully, correct only through the official channel and retain the updated submission confirmation.

A screenshot is not a universal temporary ID. Ask the organisation you are dealing with which official digital document or application evidence it accepts while the physical card is being replaced.

Official sources and review note

Checked on 24 October 2026 against ICP’s replacement-card service ↗, service FAQ ↗ and cardholder duties ↗. Dubai Daily Guide is independent and does not submit ICP applications.