What to Do If Your Phone or SIM Is Lost or Stolen in the UAE
Block a lost or stolen UAE SIM quickly, secure linked accounts and report theft through the proper channel without exposing more personal data.
What this service actually does
TDRA advises consumers to report a lost or stolen phone promptly to their telecom service provider. Blocking the SIM reduces the risk of OTP interception, but you should also secure the device, email, banking and UAE Pass accounts. Report theft to police and keep the device identifiers and provider reference.
What to do next
1. Call the telecom provider immediately
Use the provider’s official number or app from another device and ask it to suspend the SIM. Verify identity through the provider’s approved process.
2. Secure accounts in risk order
Lock or erase the device using the platform service, then change the main email, banking and other high-risk credentials. Revoke unknown sessions.
3. Report theft when applicable
Use the police channel for a stolen device or suspected crime. Provide the IMEI, serial number, purchase record, phone number and circumstances.
4. Replace and review
Obtain the replacement SIM through an authorised channel, then check calls, account alerts, SIMs registered to your ID and financial transactions.
Important: Never give an OTP to someone claiming they found the phone or can unblock the SIM. A genuine provider will not need your banking OTP.
Before you act
TDRA’s phone-safety guidance says loss or theft should be reported promptly to the telecom provider. Each operator controls suspension and replacement steps.
Official source and review note
Dubai Daily Guide reviewed this article on 14 October 2026 against TDRA — Phone Safety ↗. Check the live service before acting because eligibility, documents, fees, deadlines and processing steps can change.