How to Verify a Consumer Product with Montaji in Dubai
Use Dubai Municipality’s Montaji feature to check a consumer product barcode and respond when the registration details do not match.
What the official route means
To verify a product with Montaji in Dubai, use the Dubai Municipality app to scan or enter the product barcode. Montaji covers registered consumer products and can help confirm whether the item appears in the Municipality’s product-assessment system before purchase or use.
What to do next
1. Scan the actual product
Use the barcode printed on the sealed item, not only a code copied from an online listing. Check that the brand, product type, size and other displayed details match.
2. Inspect labels and condition
Look for tampering, an altered expiry date, missing batch information, damaged seals or a seller label that covers required information. Registration does not excuse a damaged item.
3. Keep proof of a mismatch
Photograph the product, barcode, batch, seller, receipt and Montaji result. Do not consume or apply an item that appears unsafe while waiting for a response.
4. Report through Dubai Municipality
Use the Municipality app or official 800900 channel for a consumer-product safety concern. For a refund or sales dispute, the consumer-protection route may also be relevant.
Important: A matching barcode does not prove that every individual item is genuine or properly stored. Counterfeits can copy packaging and codes.
Before you act
Montaji is most useful when combined with seller verification, packaging checks and safe storage. Seek medical help immediately after a serious reaction and preserve the product for the authority if safe.
Official source and review note
Dubai Daily Guide reviewed this article on 11 October 2026 against Dubai Municipality — Montaji in the Dubai Municipality app ↗. Check the live service before acting because eligibility, documents, fees and processing steps can change.