How to Report Spam SMS in the UAE
Report unwanted promotional or suspicious SMS through the UAE’s official telecom channels and preserve evidence of possible fraud.
The practical answer
Residents can report spam SMS in the UAE through TDRA’s official spam service and the reporting methods supported by their telecom provider. A marketing opt-out and a fraud report are different: a suspicious link, payment demand or impersonation may also require a police or bank report.
How to handle it
1. Do not interact with a suspicious message
Avoid clicking links, installing apps, replying with codes or calling numbers in the SMS. Take a screenshot that shows the sender, content, date and time.
2. Use the official spam route
Open TDRA’s SMS Spam service or the provider method it identifies. Enter the sender details and message information accurately and keep the submission reference.
3. Secure affected accounts
If information, an OTP or payment was already shared, contact the bank or service provider through its official app or number, change compromised credentials and preserve transaction evidence.
4. Separate marketing from crime
Use the provider opt-out for ordinary promotions. For impersonation, theft or threats, file the appropriate cybercrime or police report instead of relying only on the spam complaint.
Important: Blocking the sender prevents more messages on your phone but does not report the campaign or recover money. Complete the relevant official report.
Before you act
TDRA currently lists a normal handling estimate of three to six working days, with longer handling possible for complex cases. Do not wait for that outcome before securing a compromised account.
Official source and review note
Dubai Daily Guide reviewed this article on 11 October 2026 against TDRA — SMS Spam service ↗. Check the live service before acting because eligibility, documents, fees and processing steps can change.