How to Get a DEWA Clearance Certificate in Dubai
Settle the final DEWA account and obtain the emailed clearance certificate for moving out, selling property or another valid purpose.
The short answer
A DEWA clearance certificate confirms the relevant electricity and water account has no outstanding amount for the service purpose. DEWA now bundles it with move-out and refund journeys in many customer cases.
What to do
1. Complete move-out when required
DEWA says customers generally apply for deactivation before requesting clearance; property sellers have a separate route described on the service page.
2. Settle the final or outstanding balance
Pay the amount shown for the correct contract account and keep the final bill receipt.
3. Receive or request the certificate
Eligible customers receive it by registered email after settlement. Digital channels, DubaiNow and a limited IVR route are also listed.
4. Check validity and details
DEWA states customer certificates expire after 30 days. Verify the account, premise and issue date before sending it to the recipient.
Important: The service page currently lists an AED 10 service fee; confirm the live amount at checkout because fees can change.
Official source and review note
Dubai Daily Guide reviewed this article on 7 October 2026 against DEWA — Request for Clearance Certificate ↗. Check the live service before acting because eligibility, documents, fees and processing steps can change.