How to File a Dubai School Complaint with KHDA
Most complaints are easier to assess when the school’s own process and the requested remedy are documented first.
Quick answer: Start with the official service below, use the checklist for your exact case and keep every reference number. Requirements can differ by applicant, vehicle, property or institution.
Use the school process
Write to the teacher, department or school leadership identified in the school’s complaints policy. State the issue, dates, people involved, evidence and a reasonable requested outcome. Keep responses and meeting notes.
Confirm KHDA jurisdiction
Use KHDA’s official directory to verify the school and find the current parent service or complaint route. Issues involving another regulator, criminal conduct or an immediate safety emergency may need a different authority as well.
Submit a focused record
Provide the student and school details, a concise timeline, the relevant policy or agreement, and what the school has already done. Redact unrelated children’s personal information and upload only documents that support the issue.
Track and protect the child
Keep the KHDA reference number and respond promptly to requests. Continue following attendance and payment obligations unless the competent authority directs otherwise. For safeguarding concerns, prioritise immediate protection and the appropriate emergency channel.
Check the live authority page immediately before submitting. Service options, requirements and charges can change.
Official source and review note
This guide was reviewed on 22 September 2026 against KHDA education directory and services ↗. Dubai Daily Guide is independent and does not process applications.