How to File a Dubai Government Service Complaint on 04
Use Dubai’s 04 platform to complain about a participating government service, attach evidence and track the case correctly.
The practical answer
A Dubai government service complaint can be filed through the 04 platform when the issue concerns a participating Dubai entity’s service or transaction. The platform also accepts suggestions and observations, so selecting the correct participation type helps the case reach the right team.
How to handle it
1. Check that 04 is the right route
Use it for dissatisfaction with a Dubai government service. Judicial, criminal, employment and other matters with a special legal complaint procedure may need their dedicated authority instead.
2. Choose the entity and complaint type
Select “Complaint,” name the participating government entity and identify the service or transaction. Avoid submitting the same issue repeatedly to several unrelated bodies.
3. Write a clear service timeline
State what you requested, dates, reference numbers, what happened and the specific correction or explanation sought. The platform requires a meaningful description and accepts supporting files.
4. Track the participation
Keep the 04 reference and use the mobile number or reference-tracking option. Respond if the entity asks for a clearer document or additional information.
Important: 04 is a service-feedback platform, not an appeal court and not an emergency channel. Filing there does not pause a statutory objection or court deadline.
Before you act
The platform covers a wide list of participating Dubai entities and supports document, audio or video evidence within displayed limits. Remove unnecessary passwords, bank details and third-party personal data before uploading.
Official source and review note
Dubai Daily Guide reviewed this article on 11 October 2026 against Dubai Government — 04 platform ↗. Check the live service before acting because eligibility, documents, fees and processing steps can change.