How to Transfer Your Mobile Number to Another UAE Operator
Use UAE mobile number portability through the new operator while checking identity, outstanding obligations and linked service bundles.
What the official route means
Mobile number portability in the UAE lets an eligible customer move a number to another operator without changing the number. TDRA says the new operator manages the porting request. The old provider remains responsible for separate accounts, equipment and standalone services that are not transferred.
What to do next
1. Check the registered identity
Make sure the number is registered to the person or business making the request and that Emirates ID or licence details match the current operator’s record.
2. Compare the new plan fully
Check contract length, data, roaming, device instalments, early-termination exposure and whether voicemail or other features will change after porting.
3. Apply with the new operator
Give the exact mobile number and identity details, approve only the official request and keep the port reference. Follow instructions about the replacement SIM or eSIM and activation window.
4. Close old obligations separately
Settle the final bill and return equipment where required. Confirm what happens to standalone data, fixed-line or bundled services rather than assuming the port cancels everything.
Important: Do not cancel the mobile number before the port is completed. A mismatch in ownership or identity data can cause rejection or delay.
Before you act
TDRA states that number portability is available for consumer and enterprise users. If the providers do not resolve a valid porting dispute, use their complaint process and then TDRA’s dispute-resolution service.
Official source and review note
Dubai Daily Guide reviewed this article on 11 October 2026 against TDRA — Porting numbers ↗. Check the live service before acting because eligibility, documents, fees and processing steps can change.