How to Stop Bank Marketing Calls in the UAE
Stop unwanted UAE bank marketing calls using a direct opt-out, the Do Not Call Registry and the formal complaint process.
What the rule means
Under CBUAE telemarketing rules in force from 31 March 2026, a licensed financial institution must stop a marketing call immediately when the consumer asks verbally or in writing. Institutions must also respect recorded opt-outs and the UAE Do Not Call Registry.
What to do next
1. Say clearly that you opt out
During the call, state that you do not consent to further marketing and ask the caller to record the request immediately.
2. Send a written confirmation
Use the bank’s official complaint or secure-message channel and identify the number contacted, date and product promoted.
3. Register the number where appropriate
Use the UAE Do Not Call Registry process for the mobile number and retain the confirmation.
4. Escalate repeated calls
File a formal complaint with the institution, attach the call log and keep the response. Use the financial ombudsman route if the complaint remains eligible and unresolved.
Important: Security, fraud, servicing and legally required notices may not be marketing. Do not block a verified urgent account alert without checking it.
Before you act
Never confirm passwords, PINs or one-time codes during an unsolicited call. End the call and contact the institution through the number in its official app, website or card.
Official source and review note
Dubai Daily Guide reviewed this article on 9 October 2026 against CBUAE Rulebook — Unwanted telemarketing communications ↗. Check the live service before acting because eligibility, documents, fees and processing steps can change.