How to Request an ICP Fee Refund in the UAE
Request a refund of eligible ICP issuance fees when a service was not completed, using the original application and payment records.
The practical answer
ICP offers a refund service for eligible issuance fees when the underlying service is not completed. A rejected, cancelled or unused application does not mean every charge is refundable; the authority reviews the original transaction and the fee type.
How to handle it
1. Locate the original transaction
Collect the ICP application number, payment receipt, applicant details and the official status or cancellation outcome.
2. Check whether the fee is eligible
Read the service result and refund conditions. Government, smart-service, delivery or other components may be treated differently.
3. Apply through ICP Smart Services
Sign in with UAE Pass, select the refund route and enter the original transaction details. Upload the bank or payment information requested.
4. Track the refund separately
Keep the refund reference and monitor the official account. Confirm the receiving bank details and allow for bank posting time after approval.
Important: Do not share card numbers, OTPs or UAE Pass approvals with someone offering to “release” a refund. Use only ICP’s official portal or app.
Before you act
ICP describes this service as a refund of issuance fees when the service was not completed. Eligibility and the refundable amount are determined from the original government transaction.
Official source and review note
Dubai Daily Guide reviewed this article on 13 October 2026 against ICP — Refund of Fees ↗. Check the live service before acting because eligibility, documents, fees and processing steps can change.