How to Request an Empower Final Bill and Refund in Dubai
Close an Empower district-cooling account, request the final bill and prepare the security-deposit refund documents.
Start with the official rule
An Empower customer moving out, selling a property or seeking owner clearance must submit the correct final-bill request and supporting records. The current form lists a four-working-day processing time and a AED10 final-bill charge, while the refund method has separate documentary and timing rules.
Step by step
1. Choose the correct request type
Identify whether the case is a tenant move-out, property sale by an owner or owner clearance. Each requires different evidence.
2. Settle and document the account
Provide the account and premises details, identity record and move-out or ownership evidence requested on the current form.
3. Select a valid refund method
For a cash refund, retain the original security-deposit receipt. Cheque or transfer options have their own name and account requirements.
4. Track the final bill and refund separately
Confirm the closing balance first, then keep the refund acknowledgement and follow up only after the stated processing period.
Important: Do not close access to the registered email or phone until the final bill and refund are complete.
Before you act
The form says an individual refund is released only to the actual customer, not under a power of attorney, and lists 15 working days for cheque processing. Recheck the current form before submitting.
Official source and review note
Dubai Daily Guide reviewed this article on 9 October 2026 against Empower — Final bill request form ↗. Check the live service before acting because eligibility, documents, fees and processing steps can change.