How to Dispute a Dubai Metro or Tram Fine
Dispute a Dubai Metro or tram fine online with the fine details, identity records and payment evidence required by RTA.
Start with the official rule
RTA provides a free online service to dispute fines issued on Dubai Metro, tram and other public-transport modes covered by the service. A dispute should explain the specific error and include the fine details and evidence. Sending an email or calling the contact centre does not replace the online submission.
Step by step
1. Collect the fine record
Save the fine number, date, time, location, reason, nol card details and any inspector receipt. Write a short factual explanation of what you say is incorrect.
2. Prepare identity and payment evidence
Upload the Emirates ID or passport requested. If the fine was paid, include the receipt and the bank-account letter required for a possible refund.
3. Submit on the RTA website
Use the official dispute service and attach readable files. Keep the confirmation and make sure the contact details can receive the status message.
4. Track the written result
RTA states that an SMS decision is normally issued within 14 working days, although review can be extended. If an approved paid fine is refundable, monitor the nominated bank account.
Important: Submitting a dispute does not suspend every other deadline or guarantee cancellation. Follow the instructions on the fine and official acknowledgement.
Before you act
RTA says an approved refund for an already paid fine is transferred to the bank within five days. A decision depends on the evidence, so explain the event precisely instead of submitting only a general complaint.
Official source and review note
Dubai Daily Guide reviewed this article on 10 October 2026 against RTA — Dispute a public-transport fine ↗. Check the live service before acting because eligibility, documents, fees and processing steps can change.