How to Report an Electricity or Water Technical Problem to DEWA
Use DEWA Smart Response or 991 for electricity and water technical notifications and know when an internal fault may be chargeable.
The practical answer
DEWA accepts electricity and water technical notifications through Smart Response, its app, website, DubaiNow and the 991 emergency channel. The authority checks whether the problem is on its network or inside the customer’s premises. Internal faults may be referred to maintenance and can lead to charges.
How to handle it
1. Make the area safe
Keep away from exposed wires, sparks, flooding and damaged equipment. Call 991 for a DEWA electricity or water emergency and 999 for immediate danger to life.
2. Check the scope without taking risks
See whether neighbours or common areas are affected and check the DEWA status tools. Do not open sealed meters or electrical panels.
3. Submit a precise notification
Provide the contract account, premise, contact number, problem type, start time and safe access details through Smart Response.
4. Follow the inspection outcome
Keep the reference and read whether DEWA found a network issue or an internal customer-side fault. Use a qualified maintenance provider for internal work.
Important: Do not treat a billing complaint as a technical emergency, and do not attempt a repair on DEWA equipment yourself.
Before you act
DEWA states that additional charges may apply when the issue is inside the customer’s premises or caused by the customer. The amount, if applicable, is shown on a later bill.
Official source and review note
Dubai Daily Guide reviewed this article on 13 October 2026 against DEWA — Smart Response technical notifications ↗. Check the live service before acting because eligibility, documents, fees and processing steps can change.