How to Activate DEWA Away Mode Before You Travel
Turn on DEWA Away Mode for smart-meter consumption alerts while travelling and understand what the service does not protect against.
The answer
DEWA Away Mode lets smart-meter customers receive daily or weekly electricity and water consumption reports while away. It helps spot unusual use but does not shut off the supply, detect every leak or replace payment and property checks.
A practical checklist
1. Sign in to the correct DEWA account
Match the contract account and premise number for the property you are leaving.
2. Choose the travel period and frequency
Enter the away dates and select daily or weekly notifications using the current service form.
3. Check the registered contact channel
Make sure the email or mobile details used for alerts are accessible while travelling.
4. Act on an unusual reading
Compare the alert with normal consumption, ask someone authorised to inspect the property where safe, and use DEWA’s fault or leak channels for an actual problem.
Important: Away Mode does not suspend bills or prevent disconnection for unpaid charges; keep the account funded and monitored.
Before you act
Before leaving, photograph the meter area where safely accessible, close unnecessary indoor water valves or appliances, and give a trusted person lawful access instructions. These checks complement the consumption report; they do not change DEWA’s responsibility boundaries.
Official source and review note
Dubai Daily Guide reviewed this article on 8 October 2026 against DEWA — Away Mode ↗. Check the live service before acting because eligibility, documents, fees and processing steps can change.